RETURN POLICY - SHUTING QIU

EXCHANGES & RETURNS (CHN)

To initiate an exchange or return please click here. Additionally, make sure you meet the following requirements:
-The exchange or return must be generated within 30 days of order fulfillment and shipped back within 7 days of initial request.
-The item must be in its original condition. This means we will only accept your exchange if the item was not worn or altered
-The exchange or return must include the item’s original packaging and attached tags.*
“In the case of exchanging footwear, please make sure to include the original shoe box, as this is considered part of the product.
Initial shipping fees are non-refundable. All domestic and international return fees are the responsibility of the customer. We are currently unable to accept international exchanges.

INTERNATIONAL RETURNS (Outside CHN)

To initiate a return, please reach out to shutingglusales@gmail.com for further assistance.
– All international return fees are the responsibility of the customer.
SHUTING QIU reserves the right to reject returns that do not comply with our return policy. Returns that do not follow our policy may be sent back to the original shipping address at our discretion.

REFUNDS

Please allow between 7-21 business days for your return to be processed once received at our facility prior to refund.
Once your return is processed, a refund confirmation will be sent to the email address provided at check out.
Depending on the refund method selected when initiating your return, a refund will be issued to your original method of payment within 5-7 business days of return processing. Please note your bank or financial institution might require additional time to process the refund to your account.